Shipping & Return Policy
GENERAL SHIPPING INFORMATION
Orders placed in India are catered to by safe and reliable courier companies like Delhivery, DTDC and BlueDart. We offer free shipping in India.
We offer safe and secure credit, debit and internet banking options for Visa and MasterCard holders.
All prices are including tax. 12% GST.
We try our best to ship our pieces to you within 7-10 working days. The shipping time for customized orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.
EXCHANGES & RETURNS
All the ANGRAKHAA pieces are made to order and are made with lots of love and care. As a company policy we do not provide refund on any product sold. Once the ANGRAKHAA pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met). If for some reason, you are unsure of the size or we’ve missed a spot and you’d like to exchange them, you can write to us at firstname.lastname@example.org and someone from our customer care team will contact you within 1-2 business days and will guide you through the process of exchanging the pieces. They may request for further information/photographs to assess your return request. Please do assist them.
- If a piece is exchanged once, it cannot be exchanged the second time.
- Please note that not all products are eligible for exchange. All made to order products are non returnable and non exchangeable. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.
HOW TO EXCHANGE?
You must inform us within 7 days of delivery of the product. Please send us an email to email@example.com with order number and attach an image of the piece purchased. Once you have mailed us, please ship out the pieces to the following address:
C-51, FIRST FLOOR, SHASHI GARDEN,
STREET 1, MAYUR VIHAR – I,
DELHI - 110091
The cost for shipping the product back to us is to be borne by you. When we deliver your corrected pair, ANGRAKHAA will take care of the shipping.
Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges. We would require all original papers to be returned with the product.
ANGRAKHAA reserves all rights to inspect the condition of the product before processing any returns or exchanges..
As a company policy we do not provide refund on any product sold. Once the ANGRAKHAA pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met).
Post Script- All custom made orders are non-returnable.
- We don't do free international shipping. The cost of the courier needs to be borne by the customer.
- To place an international order, please write in to us at firstname.lastname@example.org.
- We will share a custom payment link and once the payment is confirmed, subsequently the package will be shipped to its final international destination.
- We try our best to ship our ANGRAKHAA pieces to you within 10-15 working days.
- The shipping time for customized orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. These delivery times are subject to location, distance and our logistics partners.
- You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
We has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
If you'd like to feature our pieces as part of your retail store or would like to make a bulk purchase, please contact us at email@example.com or call us at +91 8882100580.